Terms & Conditions

Upon acceptance by you of this travel proposal and with such amendments of which you may notify us in writing, we will endeavour to secure your bookings and provide you with tickets and vouchers for transportation, accommodation and other services and activities as detailed, subject to the following. Please ensure you read this thoroughly.

Services and Obligations

1.Deposits are non-refundable other than where covered by travel insurance or as specified below - refer items 7 & 8.

2.Interim, instalment and final payments are due by the specified dates prior to the tour departure date. Failure to pay by these dates may result in automatic cancellation and loss of deposits plus penalty interest being charged.

3.Whilst brochures, website, advertising and initial itineraries are accurate at the time of publishing there may be changes to itineraries, locations, hotels, attractions, flights, times and prices depending on local availability, conditions and other factors. We reserve the right to vary the itinerary should circumstances make this necessary. Force majeure: We will not pay compensation in the event that we have to cancel or change travel arrangements in any way due to unforeseen circumstances. These include but are not limited to actual or potential war, riot, safety, industrial dispute, terrorism, acts of God, fire, weather, epidemics, hotel renovations and changes or technical problems with transport.

4.While the tour may be guided upon arrival, any accompanying tour host or guide may vary from that advertised and their inclusion is subject to the group being of a minimum number.

5.Bookings for all tours and other group travel are subject to the overall group numbers meeting or exceeding the minimum group numbers. This will be confirmed prior to the despatch of tickets or final travel documentation.

6.Currency fluctuation - as payment for a substantial portion of travel arrangements are paid in foreign currencies we reserve the right to adjust the final cost should the comparative value of the AU or NZ dollar to destination currencies deteriorate.

7.Cancellations and amendments – (1) Cancellation of travel arrangements after registration - loss of deposits and any subsequent interim or installment payments. (2) For cancellations 120 days or more prior to departure - 50% of total tour cost is non refundable. (3) Cancellations from 61 to 119 days prior to departure 75% non refundable. (4) Cancellation within 60 days of departure - no refund. (5) Plus in all cases additional deductions and penalties as per supplier conditions are applicable from time of booking. (6) Tickets for events, insurance, airfares, taxes and visas are non refundable. (7) An amendment fee of $75 plus supplier charges applies for each amendment to your booking after registration. (8) There is no refund for unused services after issue.

8.Travel insurance - it is mandatory to take out a fully comprehensive travel insurance policy for the full period of your travel. This insurance will include cover for loss of deposits as well as any non excluded medical treatment and special services cover. Where travel insurance is not purchased through us, a letter of indemnity must be signed and a claim assistance fee of $100 per person will apply. Loss of deposits insurance (LODI) cover (only) is $95 and is subject to the terms and conditions of the policy. It is effective from the receipt date of your registration until the date of any further payment where cover is included under a full travel policy. The $95 LODI covers deposits to a maximum of $2,500 including our claim processing assistance. 

9.It is the responsibility of travellers to acquaint themselves with the destination and official travel advisory notices, obtain their own advice on medical precautions applicable to the destinations, ensure their passport has sufficient remaining validity and that they have entry visas for all destinations and re-entry permits as necessary and ensure their level of fitness is consistent with the destination and activities planned and that they are able to undertake activities without additional assistance.

10.Entries to attractions or suggested times are based on available information at time of the preparation of the tour. We do not accept liability for “acts of god” or other matters outside of our control. Where attractions include visits to areas for viewing flora and fauna these are subject to seasonal variations, climate change and matters outside of our control.

11.Tour documentation will be forwarded approximately ten days prior to tour departure date.

12.Where twin share accommodation is requested this is allocated solely at the discretion of the supplier. In the event of travellers later seeking single accommodation the additional cost plus booking fees is at the requesting travellers expense.

13.Luggage size and weight on tour is limited to 20kg or the maximum allowance applicable for the airline or other transport service - whichever is the lesser and must be easily handled solely by the person travelling.

14.What we supply to you is the arranging and co-ordinating of your travel, accommodation, activities and ancillary services, the making of bookings, and issuing tickets and vouchers to be redeemed by service providers and other suppliers. 

15.We further acknowledge that we are bound by the statutory guarantees under the Consumer Guarantees Act (where applicable) except where our services are acquired or are held out as being acquired for the purpose of a business when they do not apply or where matters outside of our control affect arrangements.

16.We are sales agents only for all services and products which are supplied by principals. Accordingly all tickets, vouchers, coupons and other service orders including transport, activities, entertainment, accommodation, or other services or products are issued subject not only to the general terms and conditions applying to our transactions, but also upon those terms and conditions under which these services or products are supplied. The principal's contract shall constitute the sole agreement relevant to the supply of that particular service or product and shall be governed by the regulations and by-laws of that principal subject to the applicable law in the country in which the service or product is supplied. Any claims or otherwise must be directed to the service provider.

17.If during your travel you have a complaint about any arrangements, it is the responsibility of the person travelling to bring this to the attention of the tour host or representative at the time so that there is an opportunity to rectify a reasonable complaint. Failure to register a complaint on the spot will result in any subsequent claim rights being extinguished. Should a problem remain unsolved a complaint must be made to us in writing within 7 days of the conclusion of the tour.


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